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Privacy Policy

Introduction

Post Traumatic Growth (ABN:  95 319 142 525]  is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).

Collection of Personal Information

We collect personal information that is necessary to provide psychological services. This may include

  • ​​Name, date of birth, and contact details (address, phone number, email)

  • Medical history and other relevant health information

  • Information provided during psychological sessions

  • Billing and payment details

This information is collected through:

  • ​​Direct interactions with you (face-to-face, phone, or online sessions)

  • Referral letters from other healthcare providers

  • Online forms or email correspondence

Use and Disclosure of Personal Information

Your personal information is used to provide psychological services, including assessment, treatment, and administrative purposes. Your information is kept strictly confidential.

 

We may disclose information where:

  • ​​You provide consent

  • Required by law, such as under a subpoena

  • There is a risk of harm to yourself or others

  • It is necessary for billing purposes (e.g., Medicare, private health insurance)

Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage of electronic and physical records.

Access and Correction

You have the right to access and correct your personal information. 

 

Requests must be made in writing to:

We may require verification of identity before granting access or making corrections.

Online and Telehealth Services

For online and phone consultations, we use secure platforms to maintain confidentiality. However, there may be inherent risks with digital communications, and we take reasonable measures to ensure security.

Cookies and Website Data

Our website may collect non-identifiable information, such as browsing activity, through cookies. This helps improve user experience but does not identify individuals. You can manage cookie settings via your browser.

Complaints

If you have concerns about how we handle your personal information, you may contact us at:

  • Mobile: 0489 234 555

 If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Health Complaints Commissioner (Vic).

Policy Updates

This policy may be updated periodically. The latest version will be available on our website.

Contact Details

Post Traumatic Growth

  • Mobile: 0489 234 555

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